Frequently Asked Questions
Our hair replacement product is life-changing and for that particular reason , it generates several questions, doubts, and insecurities. Whether you're discovering hair systems today on our website or if you're already familiar with them, our goal is to provide you with all the details on our products and or process to allow you to make an easy and well-informed decision.
Whilst our main Q&As below will answer some of the main and most asked questions about our products, we invite you to book a free consultation call with one of our hair replacement specials that will take the time to answer all of your questions and address your particular hair loss situation and needs.
Our premade hair systems are available to ship worldwide and will be received within 3-4 weeks after the order is processed.
Our custom made hair systems have a production time frame of 12-14 weeks.
Our product is not a hair transplant.
It's a non invasive, non-surgical, semi-permanent solution.
Using the product has no side effects and it can be removed when desired, leaving no scars or marks.
To use our product, the thinning/balding area on top of your head will have to be shaved. If your hair loss situation is partial and/or only located in the front (receding hairline) or only in the back (crown area), a surface size of minimum 4 inches square will need to be shaved to ensure solid and safe bonding of the hair system.
If your hair loss situation is located in the front and in the back, with a good area of thick hair in between, the majority of the top of your head will still need to be shaved to cover the two balding zones with the hair piece and to obtain better and more realistic results.
Our hair units can be attached to your scalp using special certified skin safe liquid adhesive or special double-sided tape. We offer these products in the maintenance products section of our shop.
The attachment can be partial or full and can be done in different ways, offering bonds that will vary in resistance according to your needs and lifestyle.
You will wear the hair system between 2 to 4 weeks on your head, depending on your lifestyle, body chemistry and location’s weather conditions as well.
Every 2 to 4 weeks, the hair system needs to be removed, the old adhesive will also need to be removed; the scalp will need to be cleaned and the hair that has regrown will need to be shaved again. The hair system will then be refitted to the scalp using fresh adhesive.
All our hair systems are made with 100% natural human hair.
Our premade units are made with A-grade virgin Indian hair and our custom units are made with superior authentic virgin Remy Indian hair.
The lifespan of our hair systems will depend on a variety of factors including the type of base material it is made of, the usage and the maintenance given to it.
Hair systems do naturally lose quality over time as the hair strands become more dry and worn looking. The frequency of the maintenance services (refits), the products used to style and maintain the hair, the exposure to the sun and the frequency of shampoos done to the hair are all factors that will make the hair strands age with time, the knots weaken and the base lose its shape and strength.
Our hair systems are all designed to last between an average of 4 to 6 months, except our special ultra-thin skin hair system which has a lifespan of 1 to 3 months due to its extremely thin and fragile base material.
All our hair systems are designed to resist sweat and water exposure. What is affected by those elements is in fact the adhesive and not the hair unit itself.
The adhesives we recommend are sweat and waterproof but they also each have limits to how much water/sweat exposure they can take before they start to break and need to be changed.
OneHead is working hard everyday to offer fitting and maintenance services in as many cities worldwide as possible to accommodate all our new and existing customers.
We have built an incredible team of affiliated and trained hair system stylists and this team is growing everyday to help more interested clients.
We are proud to be able to offer fitting and maintenance services in major cities of the USA, Canada, UK, Europe, Middle-East, South Africa and Australia. See the Points of Service section under Contact Us for more details.
If you don’t live nearby one of our certified hair stylist, don’t worry, many of our clients around the world are using our products without having one in their city.
We have developed DIY guides and videos to allow you to use our product and maintain it by yourself, wherever you are located. We also offer special, hair dresser training sessions, via live video call.
We encourage our new clients to either approach hair salons or hairdressers/barbers they might know (someone if their friends/family circle or a referral) in their city, explain they are looking for someone willing to learn the hair system fitting technique and help them with the product. We will assist and teach the stylist/barber for free, step by step, the fitting process of our product. We also have video tutorials for extra support.
Get in touch with us to know more about these options.
Many people are asking themselves this common question when looking for the perfect hair loss solution.
They are actually two completely different solutions that will match different requirements on different people.
Staying very transparent and honest, we have created a list of the pros and cons of each solution, to give you an overview of each, so you can better decide if one would be best for you.
|• Non surgical or invasive
• Instant and guaranteed results
• Can be temporary
• Can be used at any age
• Fully customizable solution (hair density, color, style)
|• Ideal for light to medium hair loss situation
• Permanent solution
• Little maintenance required
• Cost per operation (vs recurring)
|• Medium to advance hair loss situations only
• Regular maintenance needed
• Temporary solution
• Recurrent cost
|• Non-guaranteed results
• Irreversible surgical procedure
• Possibility of scars for life
• Density achievable of maximum 50-60%
• Chances of rejections of the transplants
• 2 or 3 (or more) hair transplants normally needed to achieve
The average service/maintenance cycle is 2-4 weeks. Depending on your lifestyle and personal preferences, you may want to have a rebond maintenance service sooner than 2 weeks or later than 4 weeks however we do not recommend wearing your system more than 5-6 weeks without changing the adhesive.
A maintenance session consists in removing the hair system, cleaning and shampooing both your head and the system, shave the hair that has regrown under, then reapplying the system to your scalp using fresh adhesive.
If you are near one of our affiliated hairstylists, you can get your maintenance services with them. See the list of our locations to see if there is one near you.
Like most of our client do, you can also do your service/maintenance sessions by yourself using our instructional videos and we can also assist you with it via live video chat.
Yes, our product is available in 5 currencies, USD, CAD, EUR, GPB and EUR. If our store has not detected automatically the currency proper to your country, you can manually change it with our currency switcher at the bottom of any page.
Yes, all our products can be paid for in installments or monthly if you subscribe to one of our monthly plans. The plans are only available after your first order.
Our monthly plans options offer "packs" of 3, 4, or 6 hair systems that are delivered to you every 3-4 months. The plans are payable over 12 interest-free monthly installments.In addition, fidelity discounts of up to 15% are applied to our plans, allowing you to save hundreds of dollars on your hair replacement overall cost. You can see all the pricing options details on our Shop page.
Get in touch with us for more information about our installments or monthly payment options.